Client First Advocate

Contract-to-Hire

Calculated Hire

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Customer Service Representative
6 Month Contract-To-Hire
Training: Monday-Friday 8:00-5:00pm the first 2 weeks
Schedule: Monday-Friday 8:00-5:00pm with alternating Saturdays afterwards
Pay: $17/HR
Start Date: June 10th
On-Site Locations:
  • 225 Pictoria Drive Cincinnati, OH 45246
Overview
Client Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Team members are to represent well by presenting a positive, professional image while meeting or exceeding customer expectations.
Essential Functions/Responsibilities:
·        Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
·        Recognize sales opportunities and recommend products to clients in and refer clients to sales associates
·        Remain current on products, services, policies and procedures
·        Resolve customer inquiries or issues with respect to any loan product offered by our Banking client
·        Resolve customer issues through account research and utilization of support materials and resources
·        Perform customer account transaction and maintenance activities accurately
·        Strive for first contact resolution of customer inquiries, transactions and problem resolution
·        Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
 
Minimum Knowledge, Skills, and Abilities:
·        High school diploma or general education degree (GED)
·        Demonstrated ability in providing excellent customer service
 
Preferred Knowledge and Skills:
·        1+ years of experience working in a high call volume service center
·        Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems
·        Strong interpersonal, verbal and written communication skills
 
Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on our Banking Client by State and Federal law and regulation, as well as all related banking policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
ABOUT EIGHT ELEVEN DBA CALCULATED HIRE:
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.  
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.  
Edit Requirement

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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