Non-IT

Client First Advocate

Contract

Calculated Hire

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First Financial Bank

Title: Client First Center Advocate I

Hire Type: 6 Month Contract (potential for FTE)

Payrate: $15-17

Locations:

  • 225 Pictoria Drive Cincinnati Ohio 45246
  • 2105 North State Road 3 Bypass Greensburg Indiana 47240

JOB DESCRIPTION

Client First Center employees are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Client First Center employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.

Essential Functions/Responsibilities:

·      Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.

·      Recognize sales opportunities and refer clients to sales associates

·      Remain current on products, services, policies and procedures

·      Resolve customer inquiries or issues with respect to any loan product offered by our Banking client

·      Resolve customer issues through account research and utilization of support materials and resources

·      Perform customer account transaction and maintenance activities accurately

·      Strive for first contact resolution of customer inquiries, transactions and problem resolution

·      Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

 

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:

·      High school diploma or general education degree (GED)

·      Demonstrated ability in providing excellent customer service

 

Preferred Knowledge and Skills:

·      1+ years of experience working in a high call volume service center

·      Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems

·      Strong interpersonal, verbal and written communication skills

 

Level of Complexity and Scope:

·      Entry level position within the Client First Center of First Financial Bank Degree of Independence and Decision-Making:

·      Resolve customer issues through account research and utilization of support materials and resources Required Supervisory Responsibilities:

 

Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on our Banking Client by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2301-131923

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