Credit Dispute Specialist

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Credit Dispute Specialist

Overview:

Collaborates in the review and evaluation process of abandoned or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Responsibilities:

· Contacts the customer to ensure the customer is aware of the status/result of the present and future payments.

· Executes established loss mitigation processes/procedures for the resolution of non-performing and high-risk accounts.

· Handles incoming calls in an informed, professional, and efficient manner.

· Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.

· Integrates marketing promotions and programs into customer conversations as appropriate.

· Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.

· Analyzes data and information to provide insights and recommendations.

· Manages all transactions related to customer calls or refers to appropriate internal business groups.

· Escalates complex or unresolved customer situations to managers as required.

· Completes required documentation to ensure customer’s requests are accurately processed.

Requirements:

· Between 2 – 3 years of relevant credit reporting experience

· Associate or Bachelors degree

· Knowledge of federal, state/provincial, and local laws pertaining to Consumer Collections

· Verbal & written communication skills

· Collaboration & team skills

· Proficient in Microsoft Word and Excel

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2402-143305

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