Customer Care Advocate


Calculated Hire

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Patient Scheduler

Hybrid – Columbus, OH (On-site training for the first 90+ days)

2-Month Contract to Hire



·        High school diploma or equivalent required

·        One+ year of customer service experience over the phone or in person

·        Passion for providing excellent customer service

·        High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in

·        High proficiency with technology and using multiple computer-based systems with ability to learn new programs


·        Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications

·        Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing

·        Work with callers to resolve complex problems by gaining understanding of large-scale operational processes

·        Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences

·        Utilize software systems to facilitate patient interactions

·        Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient

·        Help promote a culture of positivity and teamwork across your team


At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.   

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.  

Calculated Hire is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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