Non-IT;Other Area(s);Support Services

Customer Services Rep (Gov Contract Support)


Calculated Hire

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Customer Service Representative

6-Month Contract (Potential for Hire)

Remote in Western USA (MST or PST Time Zones)

Calculated Hire is looking for a Customer Service Representative to support one of their Fortune 500 Health Insurance partners as they deliver on a large Federal Government contract. Together our goal is to provide exceptional service and promote a culture of accountability and growth. This is a contract opportunity working full-time hours with the potential for permanent employment down the line.


  • Serve as the primary resource in handling TRICARE customer contacts via telephone, ranging from routine to complex functions.
  • Provide clear and concise education concerning the TRICARE medical benefits and government policies and procedures.
  • Assist beneficiaries with benefit information, referral, and authorization requirements, claims, provider locations, and all other routine TRICARE issues.
  • Forward escalated for crisis calls to appropriate staff members.


  • High School Diploma or GED
  • General Knowledge of Microsoft Office software ability to learn other tools
  • Ability to follow direction and apply fundamental concepts
  • Strong attention to detail
  • Six months call center, customer service, insurance or medical experience preferred

Benefits of working with Calculated Hire:

  • Previous experience working with this client and placing both permanent employees and contractors
  • Direct communications with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster.

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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