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Executive Customer Service Analyst

Contract

Calculated Hire

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Executive Customer Service Professional

Louisville, KY (100% Remote)

Calculated Hire is looking to add an Executive Customer Service Professional to our Insurance client in Louisville, KY. As an Executive Customer Service Professional, you will be responsible for the following:

Responsibilities:

·        Answer phone calls in a more professional manner and provide information about products and services as required by the callers

·        Keep records of interactions and transactions of customer, keeping record of details of customer complaints, inquiries, and comments

·        Process orders, applications, and forms

·        Render administrative support to other customer care team members when the need arises, or as instructed

·        Resolve issues and inquiries via Service Now ticketing system

·        Identify tasks critical to keeping customer satisfaction levels in check

·        Network with various departments and groups that are involved in customer support, orders, and processing

·        Ensure maximized productivity and minimized costs

·        Encourage and motivate team members for continuance of quality service delivery

 

Qualifications:

·        Excellent communication and professionalism skills. This person will be interacting with Associate Directors and Executives and will need to be a forward thinker that is a natural problem solver.

·        3+ years in a customer service industry or role

·        Excellent written and verbal communication skills

·        Any experience with ticketing systems would be a plus

 

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2104-110450

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