Fraud & Claims Operations Representative


Calculated Hire

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Fraud & Claims Operations Representative

Hybrid After Training – Charlotte, NC

Shift: Thursday – Monday 2:00PM – 10:30PM, Saturday 12:00PM-9:00PM

6-month Contract (W2), Weekly Pay (40 hours/week)

Pay Rate: $18/hr.

Desired Start Date: 1/8/2024

Calculated Hire is in search of a Fraud and Claims Operations Representative for our Fortune 100 Financial Services company. You will be responsible for the following components:

Job Description

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
  • Receive direction from managers and escalate non-routine questions.
  • Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications.
  • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
  • Contact third parties for research.

Required Qualifications

  •  2 + years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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