Fraud & Claims Operations Representative

Contract

Calculated Hire

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Fraud & Claims Operations Representative

Hybrid After Training – Charlotte, NC

Shift: Thursday – Monday 2:00PM – 10:30PM, Saturday 12:00PM-9:00PM

6-month Contract (W2), Weekly Pay (40 hours/week)

Pay Rate: $18/hr.

Desired Start Date: 1/8/2024

Calculated Hire is in search of a Fraud and Claims Operations Representative for our Fortune 100 Financial Services company. You will be responsible for the following components:

Job Description

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
  • Receive direction from managers and escalate non-routine questions.
  • Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications.
  • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
  • Contact third parties for research.

Required Qualifications

  •  2 + years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Calculated Hire is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

JO-2312-141690

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