Sales Support Specialist

Direct Placement

Calculated Hire

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Sales Support Specialist

Full Time/Direct Hire

Birmingham, Alabama



Under general supervision, the Sales Support II is responsible for delivering support services to our national account business unit. This role is responsible for the administrative aspects of sales including responding to customer questionnaires, maintaining customer profiles, and advising others on contractual obligations. The Sales Support II provides guidance to less experienced employees.


·        Prepares professional responses to a customer's questionnaires, coordinates with appropriate departments regarding customer requirements, pricing, purchasing agreements and any additional requested information

·        Develops processes for compiling and supplying customer requests

·        Implements and maintains Customer Profile and contract data in our system.

·        Sets up pricing in system per customer agreement.

·        Implements and maintains listing of active accounts under each customer agreement.

·        Assists branches in understanding their roles and responsibilities in a customer agreement

·        Provides timely responses to branch or other management account inquiries and projects. Resolves problems as they arise.

·        Creates presentations for customers including implementation, contract kick-off, review meetings, performance data, and additional requested information.

·        Creates reports for customers including performance data, customized reporting, cost savings data, and additional requested information.

·        Fields phone calls and e-mails coming into the department.

·        Prepares and participates in customer meetings and conference calls (quarterly reviews, proposals, presentations, projects, issue resolution, etc.)

·        Assists less experienced employees with addressing customer needs.

·        Provides coaching, guidance, and direction to less experienced Sales Support employees.

·        Performs other duties as assigned


Typically requires a bachelor's degree and two (2) to three (3) years of related experience or an equivalent combination.


·        Ability and confidence to develop original written correspondence.

·        Strong analytical skills.

·        Excellent written and verbal communication skills.

·        Excellent interpersonal skills.

·        Strong Microsoft Office skills primarily utilizing Excel and Power Point.

·        Solid math skills and reading comprehension skills.

·        Desire to play an active role in servicing customers.

·        Positive attitude, high energy level.

·        Strong organizational and planning skills required for multitasking and project management to meet multiple deadlines.

·        Strong product knowledge.

·        Ability to gain customer trust.

·        Basic understanding of sales contract language and terms

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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