Senior Advisor Account Management

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Calculated Hire

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Senior Advisor Account Management

Onsite – St. Louis, Missouri

Contract to Hire

The Sr. Advisor Account management acts as a primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, implementations, participant materials, report requests, and general inquiries for complex clients, and will be accountable for managing the “program health” of the client. This position assists in managing client accounts, including new accounts and products, to ensure satisfaction, profitability, and renewal. The role assists in reviewing quality control of account activity and operations. The Sr. Advisor Account management is responsible for tracking operational performance and maintaining documentation for client review, as well as sharing performance metrics to clients on a monthly and/or quarterly basis to show specific performance measure in comparison to Evernorth book of business to promote client satisfaction, client retention and upsell opportunities. The individual works with Account Directors on developing strategies for up sells, expansion and plan implementation for new and existing clients.

ESSENTIAL FUNCTIONS

·      Manage day to day client relationships through comprehensive knowledge of client’s benefit plan and Evernorth product offerings.

·      Interact with clients and internal operational and technology partners, providing preventative consultation, analysis and issue resolution associated with Evernorth core services.

·      Responsible for timely and accurate management and execution of all client benefit requests, including benefit/product changes, product up sells, new groups, terminations and escalated issues.

·      Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.

·      Lead client centric team meetings to review Evernorth’s operational performance against client’s expectations and needs.

·      Present Evernorth operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with Express Scripts book of business to promote client satisfaction, client retention and up sell opportunities.

·      Take a broad perspective to identify innovative solutions.

·      Work independently, with guidance in only the most complex situations.

·      Represent the organization as the prime subject matter expert on client(s).

·      Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.

QUALIFICATIONS

·      Bachelor’s degree in related field or 14 to 18 years of experience.

·      8-12 years relevant experience with Bachelor’s Degree or Master’s degree and 6-10 years of relevant experience.

·      Excellent PC skills including Microsoft Office.

·      Excellent verbal and written communication and presentation skills.

·      Strong analytical and problem solving skills.

·      Strong focus on book of business client satisfaction and client retention results.

·      Demonstrated ability managing projects, utilizing proven project management processes.

·      Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

·      Ability to work cross-functionally to resolve complex client issues.

·      Ability to travel overnight up to 20%.

Calculated Hire is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

JO-2401-142536

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