{"id":1388,"date":"2026-07-21T22:41:25","date_gmt":"2026-07-21T22:41:25","guid":{"rendered":"https:\/\/jobs.calculatedhire.com\/jobs\/job\/a1wcv000000fuujeac-process-engineer-iv-charlotte-north-carolina\/"},"modified":"2026-07-21T22:41:26","modified_gmt":"2026-07-21T22:41:26","slug":"a1wcv000000fuujeac-process-engineer-iv-charlotte-north-carolina","status":"publish","type":"job_listing","link":"https:\/\/jobs.calculatedhire.com\/jobs\/job\/a1wcv000000fuujeac-process-engineer-iv-charlotte-north-carolina\/","title":{"rendered":"Process Engineer IV"},"content":{"rendered":"<p><strong style=\"font-size: 12px; font-family: serif;\">Product Owner \u2013 Observe-to-Agent (O2A) Platform<\/strong><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Location: Charlotte, NC<\/strong><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Work Model: Hybrid, 3 days onsite per week<\/strong><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Contract Duration: 6-month W2 contract with potential to extend or convert<\/strong><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Pay Rate: $57\u2013$61\/hr W2, weekly pay<\/strong><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Start Date: ASAP<\/strong><\/p>\n<p><\/p>\n<p><span style=\"font-size: 12px; font-family: serif;\">Calculated Hire is supporting a leading financial services client in their search for a Product Owner to support the enterprise Observe-to-Agent (O2A) platform. This role will focus on building and scaling an advanced AI and automation capability that transforms observed business workflows into executable agentic workflows, automation code, and reusable process intelligence.<\/span><\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Job Description<\/strong><\/p>\n<p><span style=\"font-size: 12px; font-family: serif;\">The Product Owner will lead the vision, roadmap, and enterprise development of the Observe-to-Agent platform. This platform is designed to convert workflow observations, video-based process captures, clickstream data, and business process insights into actionable automation opportunities and agentic AI capabilities. This role sits at the center of business process understanding, multimodal AI, automation engineering, and enterprise digital transformation. <\/span><\/p>\n<p><\/p>\n<p><span style=\"font-size: 12px; font-family: serif;\">The ideal candidate will be able to understand complex business processes, define product strategy, partner with engineering and AI teams, and translate operational workflows into scalable automation and agentic platform capabilities.<\/span><\/p>\n<p><span style=\"font-size: 12px; font-family: serif;\">The Product Owner will work closely with business sponsors, operations SMEs, data science teams, AI engineering, platform engineering, SKAN\/SkanAI configurators, and application teams to define requirements, prioritize capabilities, and drive delivery across the Observe-to-Agent lifecycle.<\/span><\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Responsibilities<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12px; font-family: serif;\">Own the product vision, roadmap, and multi-release strategy for the Observe-to-Agent platform.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Define and scale enterprise capabilities that support workflow observation, process intelligence, agentic automation, and automation code generation.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Partner with business and technology stakeholders to understand current-state workflows, operational pain points, and automation opportunities.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Translate observed business processes into clear product requirements, automation-ready features, and engineering-aligned deliverables.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Support the end-to-end O2A lifecycle, including Observe, Analyze, Optimize, and Run.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Partner with engineering, AI, data science, and platform teams to shape the transition from workflow capture to agent execution.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Help define enterprise patterns for converting video-based process captures, clickstream data, and workflow observations into executable agentic workflows or automation code.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Own requirements for capabilities such as multimodal ingestion, SOP generation, workflow translation, semantic graph construction, agent execution validation, and multi-agent orchestration.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Partner with SKAN\/SkanAI and internal technology teams to support process capture, telemetry ingestion, persona configuration, clickstream processing, and data collection across business domains.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Develop frameworks for process mapping, process mining, behavioral clustering, and insight generation to identify high-value automation opportunities.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Define requirements for platform services such as structured insight extraction, ontology generation, knowledge graph generation, clickstream mapping, and automated workflow generation.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Collaborate with technical teams on integration points, application impacts, governance standards, and implementation dependencies.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Shape quality, governance, and assurance requirements, including PII redaction, safe-use patterns, model assurance, hallucination controls, rollback mechanisms, analyst-in-the-loop checkpoints, and observability.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Establish release, change-management, onboarding, training, and readiness routines for enterprise O2A adoption.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Work with SMEs across operations, fraud, complaints, IT operations, contact centers, and other business areas to translate manual workflows into reusable automation patterns.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Communicate product vision, roadmap decisions, risks, dependencies, and delivery progress to senior leaders and cross-functional stakeholders.<\/span><\/li>\n<\/ul>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Required Skills<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12px; font-family: serif;\">7+ years of digital product management, product ownership, AI platform, automation platform, business transformation, or related experience.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Strong product ownership experience, including roadmap creation, prioritization, backlog management, requirements definition, and multi-release planning.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience supporting AI-enabled, automation-focused, or digitally enabled transformation initiatives.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Strong understanding of business processes with the ability to communicate with stakeholders, understand operational workflows, and identify automation opportunities.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Hands-on or strong working knowledge of agentic AI, GenAI workflows, AI agents, LLM-enabled automation, or automation architecture.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Ability to understand the design and architecture of agentic implementation and translate that into scalable product requirements.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience partnering with engineering, application, data science, AI\/ML, platform, or automation teams.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Ability to understand tool integrations, application impacts, data flows, and technical dependencies well enough to drive conversations with engineers.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Strong systems-thinking mindset with the ability to design scalable, compliant, enterprise-grade AI or automation capabilities.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Proven ability to influence senior leaders, technical teams, and business stakeholders while shaping strategy and prioritization.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Strong communication skills with the ability to translate complex technical and business concepts into clear, actionable direction.<\/span><\/li>\n<\/ul>\n<p><strong style=\"font-size: 12px; font-family: serif;\">Desired Skills<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience with SKAN.ai, SkanAI, process mining, task mining, process intelligence, workflow observation, or clickstream analytics tools.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience with multimodal AI, video-to-code, video-based process capture, semantic understanding, workflow translation, or automated code generation.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience with RPA, intelligent automation, UiPath, Automation Anywhere, Blue Prism, Power Automate, or similar automation platforms.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience with AI\/ML platform services, ontology generation, knowledge graphs, large action models, or structured insight extraction.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience with governance, model assurance, PII redaction, safe-use patterns, quality controls, execution validation, or enterprise AI risk management.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Experience with observability or monitoring tools such as Splunk, Arize, Phoenix, or similar platforms.<\/span><\/li>\n<li><span style=\"font-size: 12px; font-family: serif;\">Financial services, banking, operations, risk, fraud, complaints, IT operations, or contact center transformation experience.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12px; font-family: serif;\">#LI-AA1<\/span><\/p>\n","protected":false},"author":0,"featured_media":82,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Charlotte, North Carolina","_application":"applications@staffingfuture.com","_company_name":"Calculated Hire","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[8],"class_list":["post-1388","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Process Engineer IV, Charlotte North Carolina<\/title>\n<meta name=\"description\" content=\"Process Engineer IV, Charlotte North Carolina - Search the latest jobs from Calculated Hire. 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